Astromedicare Return & Refund Policy
At Astromedicare, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below:
1. Return Eligibility
a. Defective Products: You may return products that are defective or damaged upon receipt. Defective products are those that are non-functional or significantly different from their description.
b. Incorrect Orders: If you receive incorrect products due to our error, you may return them for replacement or refund.
2. Return Procedure
a. Notification: To initiate a return, please contact our customer support team within [number] days of receiving your order. Please provide your order number and details of the issue.
b. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
c. Return Shipping: Customers are responsible for shipping returned products to Astromedicare. Please ensure that the products are securely packaged to prevent damage during transit.
3. Refund Process
a. Evaluation: Upon receipt of the returned products, we will inspect them to verify their eligibility for a refund or replacement.
b. Refund or Replacement: If the returned products meet the eligibility criteria, we will process a refund to the original method of payment or arrange for a replacement, as per your preference.
c. Refund Timing: Refunds will be processed within [number] business days of receiving the returned products. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
4. Non-Returnable Items
a. Customized Products: Products that have been customized or specially ordered according to your specifications are not eligible for return or refund unless they are defective or damaged.
b. Hygiene Products: For hygiene reasons, certain products such as surgical instruments or implants that have been opened or used may not be eligible for return or refund unless they are defective.
5. Return Shipping Costs
a. Defective or Incorrect Products: Astromedicare will cover the cost of return shipping for defective products or orders that were incorrect due to our error.
b. Non-Defective Returns: For returns of non-defective products where the customer has changed their mind, the customer is responsible for the cost of return shipping.
6. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact our customer support team at:
info@astromedicare.com
Note: This Return & Refund Policy applies to purchases made directly from Astromedicare. If you purchased our products through a third-party distributor or retailer, please refer to their return and refund policies.